Field Notes

What I’ve learned about communication in an age where everyone’s talking and no one’s listening.

Before You Hit Share

Before You Hit Share

Before You Hit Share On the difference between speaking up and adding to the noise. I have friends in every country currently making headlines. Every single one of them is...
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You’re Posting Every Day and Nobody Cares. Here’s Why.

You’re Posting Every Day and Nobody Cares. Here’s Why.

You're Posting Every Day and Nobody Cares. Here's Why. Not the algorithm. Not your graphics, your content calendar, or your hook formula. It's that you're not saying anything. Let me...
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The Words That Stay: What Eric Dane’s Final Message Taught Me About Communication That Matters

The Words That Stay: What Eric Dane’s Final Message Taught Me About Communication That Matters

The Words That Stay: What Eric Dane's Final Message Taught Me About Communication That Matters I don't usually write about celebrity interviews. But yesterday, I watched something that stopped me...
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Why MLM, “Girl Boss” Pitches, and Online Coaching So Often Miss the Mark

Why MLM, “Girl Boss” Pitches, and Online Coaching So Often Miss the Mark

Why MLM, "Girl Boss" Pitches, and Online Coaching So Often Miss the MarkA communications perspective on an industry that talks constantly and listens rarely. Over the past few years, most...
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Customer Service Is a Choice (Whether You Admit It or Not)

Customer Service Is a Choice (Whether You Admit It or Not)

Customer Service Is a Choice (Whether You Admit It or Not)Customer service is not something you "add later." It’s either part of your strategy, or you are paying for the...
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Why I’ve Stopped Answering Most WhatsApp Messages

Why I’ve Stopped Answering Most WhatsApp Messages

Why I’ve Stopped Answering Most WhatsApp MessagesHow attention overload, group chats, and “always-on” culture broke digital communication. I used to pride myself on being responsive. Now I watch the green dot...
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What AI Gets Wrong (And Why I’m Not Worried About My Job)

What AI Gets Wrong (And Why I’m Not Worried About My Job)

What AI Gets Wrong (And Why I'm Not Worried About My Job)Why strategy, judgment, and positioning still matter in an automated world. AI hallucinates. It invents sources, fabricates data, and...
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From Expertise to Influence: Why Being Good Isn’t Enough

From Expertise to Influence: Why Being Good Isn’t Enough

Why Expertise Alone Won't Grow Your Business (And What Actually Will)How to turn what you're good at into what you're known for. In this article:Why do skilled business owners struggle...
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